Case Study: Evaluation of the Delegates

In partnership with Euromoney, we designed a 7 module training programme for delivery to the Trade Operations department of a major bank in the Middle East. Modular topics were Fundamentals of Trade Finance, Collections, Letters of Credit, Standby Credits, Demand Guarantees, Structured Trade Finance and Compliance Risk in Trade Products.

The purpose was to facilitate the rotation of staff across different trade product roles and to prepare personnel for taking the qualification examinations of The London Institute of Banking and Finance.

Detailed operational training was provided on the ICC rules URC, UCP, ISBP, URR, ISP and URDG. Delegates were assessed on their acquired knowledge and practical application of these rules.

Assessment design and delivery

Pre-course: 50 multiple choice questions.

Post module: multiple choice questionnaire (40 questions for each core module, 15 questions for each non-core module) plus delegate classroom behavioural metrics covering punctuality, attention, and participation in class.

Course examination: 3 hour examination comprising:

• 70 multiple-choice questions
• Three scenarios each containing 5 multiple choice questions
• Two letter of credit documentary presentation checking tests

Final delegate assessment

Each delegate was awarded a score based upon the results of each end of module test (weighted at 50%), classroom behavioural metrics (weighted at 10%) and examination results (weighted at 40%).

The results were used by the bank, in conjunction with other metrics, to determine the suitability of each delegate for early phase role rotation and product-related aptitude.